Fraud Reporting Policy

Website: MyCityProperty.com
Operated by: Createxo
Effective Date: 03/11/2026
Last Updated: 03/11/2026

1. Purpose

MyCityProperty.com is committed to maintaining a trustworthy property showcase and lead-generation platform for real estate agents, agencies, property owners, buyers and tenants.

This Fraud Reporting Policy explains how users can report suspicious property listings, misleading information, unauthorised advertisements, fraudulent agents and other activities that may cause financial loss or harm.

We encourage all users to report suspected fraud promptly so that appropriate action can be taken.

2. What Should Be Reported?

Users may report any suspicious or potentially fraudulent activity, including:

A. Fake Property Listings

• Non-existent properties advertised for sale or rent.
• Properties listed without the owner’s knowledge or permission.
• False claims regarding property ownership.
• Duplicate listings intended to mislead buyers or tenants.
• Properties advertised at deliberately misleading prices.

B. Misleading Property Information

• Incorrect property location or address.
• False carpet area, plot size or property specifications.
• Misrepresentation of amenities, facilities or possession status.
• False claims regarding approvals, permissions or RERA registration.
• Incorrect photographs or images that do not represent the advertised property.

C. Agent or Agency Fraud

• Impersonation of property owners, agents or agencies.
• Use of fake identity or business information.
• Unauthorised use of another agent’s contact details.
• Collection of money through false property representations.
• Repeated misleading advertisements or suspicious business practices.

D. Financial Fraud and Suspicious Transactions

• Requests for advance payments without proper verification.
• Fake booking fees, registration charges or processing fees.
• Requests to transfer money to suspicious personal accounts.
• Fraudulent payment receipts or transaction documents.
• Attempts to obtain banking details, OTPs, passwords or other sensitive information.

E. Other Suspicious Activities

• Spam or misleading promotional messages.
• Phishing links or suspicious external websites.
• Misuse of buyer or tenant contact information.
• Harassment, threats or inappropriate communication.
• Any activity that may violate applicable laws or platform policies.

3. How to Report Fraud

Users who notice suspicious activity on MyCityProperty.com can report it using the contact details provided below.

A fraud report should include as much relevant information as possible:

1. Property listing URL or dedicated agency page URL.
2. Name of the agent or agency, if available.
3. Contact number associated with the listing.
4. Description of the suspected fraudulent activity.
5. Screenshots, photographs, messages or other supporting evidence.
6. Payment details or transaction reference, if relevant.
7. Complainant’s contact details for follow-up.

Users should not share passwords, OTPs, complete bank account credentials or other unnecessary sensitive information while reporting fraud.

4. Reporting Channels

Report Suspicious Property Listings or Fraud

MyCityProperty.com
Operated by Createxo

Website: https://mycityproperty.com/

Email: [Insert Fraud Reporting Email]

Phone / WhatsApp: [Insert Reporting Number]

Business Address: [Insert Business Address]

Suggested Email Subject: Fraud Report – MyCityProperty.com

Users should mention the property URL or agency page URL in their complaint wherever possible.

5. Review and Investigation

After receiving a report, MyCityProperty.com / Createxo may:

• Review the reported property listing and available information.
• Contact the concerned agent or agency for clarification.
• Request supporting documents or proof of authorisation.
• Review screenshots, messages and other submitted evidence.
• Temporarily hide the reported listing while the matter is reviewed.
• Restrict or suspend an agency page or account where necessary.
• Remove listings found to violate platform policies.
• Refer the matter to appropriate authorities where legally required or appropriate.

The action taken will depend on the seriousness of the complaint, the evidence available and the risk to users.

6. Immediate Protective Action

MyCityProperty.com / Createxo reserves the right to take immediate protective action without prior notice where there is a reasonable suspicion of:

• Financial fraud or attempted financial fraud.
• Fake property advertisements.
• Identity impersonation.
• Unauthorised use of property ownership information.
• Serious misrepresentation of property approvals or legal status.
• Threats, harassment or other unlawful activities.
• Repeated or deliberate violations of platform policies.

Such action may include temporarily hiding property listings, disabling contact options, suspending an agency page or terminating platform access.

7. Responsibilities of Agents and Agencies

All agents and agencies using MyCityProperty.com must:

• Advertise only genuine properties.
• Have appropriate authority to advertise the properties they submit.
• Provide accurate property information and contact details.
• Avoid misleading pricing, ownership or approval claims.
• Cooperate with reasonable verification requests.
• Inform Createxo promptly if a published property is found to be fake, sold, rented, withdrawn or otherwise unavailable.
• Avoid fraudulent collection of money or misleading representations to prospective buyers and tenants.

Serious or repeated violations may result in suspension or permanent removal from the platform.

8. Responsibilities of Buyers and Tenants

Buyers and tenants are advised to exercise independent caution before entering into property transactions.

Users should:

• Verify the identity and authority of the agent.
• Independently verify property ownership and relevant documents.
• Check applicable RERA registration details.
• Visit the property and verify its actual condition and location.
• Avoid transferring money without proper verification and documentation.
• Avoid sharing OTPs, passwords or banking credentials.
• Obtain written receipts and agreements for any legitimate payments.

MyCityProperty.com does not collect or process property booking payments on behalf of agents unless a specific service is expressly introduced and communicated separately.

9. False or Malicious Reports

Users are encouraged to report genuine concerns in good faith.

However, knowingly submitting false complaints, fabricated evidence or reports intended to harass, damage the reputation of an agent or disrupt business operations may result in appropriate action.

MyCityProperty.com / Createxo reserves the right to request additional information before acting on a complaint.

10. Confidentiality and Personal Information

Information submitted during a fraud report will be handled in accordance with the MyCityProperty.com Privacy Policy and applicable law.

We may share relevant information with the concerned parties, service providers, legal advisers or appropriate authorities where necessary for investigation, platform safety or legal compliance.

We will take reasonable steps to restrict access to complaint information to those who need it for handling the report.

11. Platform Role and Limitations

MyCityProperty.com is a property showcase and lead-generation platform.

Unless expressly agreed otherwise in writing:

• The platform is not a party to property sale, purchase, rental or brokerage transactions.
• Publication of a property listing does not constitute a guarantee of ownership, title, legal status, approvals or property availability.
• The platform does not guarantee that every listing or agent has been independently verified.
• The platform cannot guarantee recovery of money lost in transactions conducted between users and third parties.
• Reporting a suspicious listing does not replace filing a formal complaint with the police or other appropriate authorities.

Where financial fraud or cybercrime is suspected, affected users should promptly contact the appropriate law-enforcement authorities and official cybercrime reporting channels.

12. Cooperation with Authorities

MyCityProperty.com / Createxo may cooperate with police, cybercrime authorities, regulatory bodies and other competent government agencies in accordance with applicable law.

Relevant records and information may be preserved or disclosed when legally required or when necessary to respond to valid lawful requests.

13. Policy Updates

MyCityProperty.com / Createxo reserves the right to modify this policy to improve platform safety, reporting procedures and fraud prevention measures.

The latest version will be published on MyCityProperty.com with its updated date.

14. Contact Information

For fraud reports, suspicious property listings or safety concerns:

MyCityProperty.com
Operated by Createxo
Website: https://mycityproperty.com/
Email: createxo.com@gmail.com
Phone / WhatsApp: +91-8459775248
Business Address: 2nd Floor, Geetanjali Heights, Near Kothrud Bus Stand, Off Karve Road, Kothrus, Pune

Our Commitment: We encourage responsible property advertising and prompt reporting of suspicious activity. Our objective is to help create a safer and more transparent property discovery experience for everyone using MyCityProperty.com.