Guidelines for Buyers & Tenants

Website: MyCityProperty.com
Operated by: Createxo
Effective Date: 03/11/2026
Last Updated: 03/11/2026

1. Introduction

MyCityProperty.com is a property showcase and lead-generation platform that helps buyers and tenants discover properties listed by independent real estate agents and agencies.

The platform provides dedicated property showcase pages, property information and direct enquiry options through telephone and WhatsApp.

These guidelines are intended to help buyers and tenants use the platform responsibly and make informed property decisions.

By accessing or using MyCityProperty.com, users agree to follow these guidelines and the applicable website Terms & Conditions and Privacy Policy.

2. Understanding the Platform

MyCityProperty.com helps users discover properties and connect directly with the respective agents or agencies.

Please understand that:

• MyCityProperty.com is a property discovery and lead-generation platform.
• Property listings are submitted by independent agents and agencies.
• Enquiries are generally directed to the respective agent or agency.
• MyCityProperty.com / Createxo is not the seller, owner, landlord, developer or broker of every listed property.
• The platform does not automatically participate in negotiations, site visits, bookings, payments or property transactions.
• Publication of a property listing does not mean that all property details have been independently verified.

3. Property Search and Enquiries

Buyers and tenants may browse available property listings and contact agents directly using the available enquiry options.

When making an enquiry:

• Read the property description carefully.
• Check the displayed price, location and specifications.
• Ask the agent for additional information where required.
• Confirm whether the property is still available.
• Request recent photographs, videos or other relevant information.
• Clarify any additional charges, brokerage or service fees before proceeding.

An enquiry through MyCityProperty.com does not constitute a booking, reservation or purchase commitment.

4. Verify Property Information

Before making any financial or legal commitment, buyers and tenants should independently verify the property.

Recommended checks include:

• Actual property location and address.
• Ownership and identity of the property owner.
• Agent’s authority to advertise the property.
• Carpet area, built-up area or plot area.
• Property specifications and amenities.
• Sale price or rental amount.
• Property tax, maintenance and other applicable charges.
• Possession status and occupancy conditions.
• Relevant approvals, permissions and legal documents.
• Any restrictions or encumbrances affecting the property.

Do not rely solely on photographs, promotional creatives, WhatsApp messages or verbal assurances.

5. RERA and Legal Verification

For applicable real estate projects and transactions, buyers should independently check relevant registration and approval details.

In Maharashtra, users may refer to the official MahaRERA website:

https://maharera.maharashtra.gov.in/

Before proceeding with a transaction, buyers should verify relevant details such as:

• Project registration, wherever required.
• Developer and promoter information.
• Approved project details.
• Project status and completion information.
• Applicable permissions and disclosures.

For resale properties, plots, agricultural land and other transactions, users should obtain appropriate legal advice and verify relevant title and land-use documents.

6. Safe Communication with Agents

When contacting an agent or agency:

• Confirm the agent’s name and business details.
• Clearly communicate your property requirements.
• Ask for complete information before scheduling a site visit.
• Avoid sharing unnecessary personal or financial information.
• Maintain records of important discussions and commitments.
• Obtain written confirmation of important terms.

MyCityProperty.com does not control private conversations between buyers, tenants and agents, including conversations conducted through WhatsApp or telephone.

7. Financial Safety and Payment Precautions

Users are strongly advised to exercise caution before making payments.

• Do not transfer advance payments without verifying the property and the recipient.
• Do not pay booking amounts or token money without appropriate written documentation.
• Verify the identity and authority of the person receiving payment.
• Obtain proper receipts for payments.
• Understand refund and cancellation terms before making any payment.
• Avoid transferring money to suspicious personal accounts.
• Never share OTPs, passwords, banking credentials or card details with agents.
• Be cautious of unusually low prices or urgent payment demands.

MyCityProperty.com does not guarantee the safety of payments made directly to agents, owners, landlords, builders or other third parties.

8. Property Site Visits

Before visiting a property:

• Confirm the location and appointment with the agent.
• Verify the identity of the person arranging the visit.
• Inform someone you trust about your site visit.
• Prefer visiting during reasonable daytime hours.
• Inspect the property and its surroundings.
• Check access roads, amenities and actual property conditions.
• Ask questions about maintenance, society charges, parking and other applicable costs.

Do not make a purchase or rental decision based only on a virtual tour or photographs.

9. Rental Property Guidelines

Tenants looking for rental properties should clarify the following before entering into an agreement:

• Monthly rent.
• Security deposit.
• Brokerage or agent fees, if applicable.
• Maintenance and utility charges.
• Lock-in period.
• Notice period.
• Rent escalation terms.
• Agreement duration and renewal conditions.
• Restrictions on occupancy, pets, parking or other matters.
• Refund conditions for the security deposit.

Always obtain a written rental agreement and understand its terms before taking possession.

10. Property Purchase Guidelines

Buyers considering a property purchase should undertake appropriate due diligence before paying any booking amount or signing an agreement.

Depending on the type of property, verification may include:

• Title and ownership documents.
• Chain of title and relevant records.
• Encumbrance and litigation checks.
• Approved building plans.
• Commencement and completion certificates, where applicable.
• Occupancy certificate, where applicable.
• RERA registration and disclosures, wherever required.
• Property tax and other statutory dues.
• Society or association records, where applicable.
• Land-use classification and conversion permissions, where relevant.

Consult a qualified property lawyer before entering into a major property transaction.

11. Reporting Suspicious Listings or Fraud

If you notice a fake property listing, misleading advertisement, suspicious agent or potential financial fraud, please report it to MyCityProperty.com / Createxo.

Provide the property URL, agent details, description of the issue and supporting evidence wherever possible.

Report suspicious activity:

Email: [Insert Fraud Reporting Email]
Phone / WhatsApp: [Insert Reporting Number]
Website: https://mycityproperty.com/

You may also report suspected online financial fraud through India’s official National Cyber Crime Reporting Portal:

https://cybercrime.gov.in/

For emergencies or suspected criminal activity, contact the appropriate law-enforcement authorities directly.

12. Privacy and Personal Information

Buyers and tenants should be careful when sharing personal information with agents and agencies.

• Share only the information necessary for the property enquiry.
• Avoid sharing identity documents unless there is a legitimate need.
• Do not share OTPs, passwords or banking credentials.
• Understand how your information may be used by the agent or agency.
• Review the MyCityProperty.com Privacy Policy.

When you use a telephone or WhatsApp enquiry link, you may communicate directly with the agent or agency. Private conversations conducted outside the platform are not automatically received or stored by MyCityProperty.com.

13. User Conduct

All users are expected to communicate respectfully and use the platform for genuine property-related enquiries.

Users must not:

• Submit fake or misleading enquiries.
• Harass or threaten agents or property owners.
• Misuse publicly displayed contact information.
• Send spam or unsolicited promotional messages.
• Attempt to obtain confidential information through deception.
• Use the platform for unlawful activities.
• Publish or distribute another person’s personal information without appropriate permission.

MyCityProperty.com may restrict access or take appropriate action against users involved in misuse of the platform.

14. Limitation of Platform Responsibility

MyCityProperty.com / Createxo provides property discovery and lead-generation services.

Unless expressly agreed otherwise in writing:

• The platform does not guarantee property ownership, title, legal status, approvals or availability.
• The platform does not guarantee the accuracy of every property detail submitted by agents.
• The platform does not guarantee the conduct, credentials or performance of independent agents and agencies.
• The platform is not responsible for negotiations, agreements, payments, possession or disputes between transaction parties.
• The platform does not guarantee successful property purchases, rentals or investment returns.

Users are responsible for independently verifying information and exercising appropriate due diligence before proceeding with a transaction.

Nothing in these guidelines excludes any liability or statutory rights that cannot legally be excluded under applicable law.

15. Policy Updates

MyCityProperty.com / Createxo may update these guidelines from time to time to improve user safety and platform operations.

The latest version will be published on MyCityProperty.com with its updated date.

16. Contact Information

For assistance, property listing concerns or general enquiries:

MyCityProperty.com
Operated by Createxo
Website: https://mycityproperty.com/
Email: createxo.com@gmail.com
Phone / WhatsApp: +91-8459775248
Business Address: 2nd Floor, Geetanjali Heights, Near Kothrud Bus Stand, Off Karve Road, Kothrud, Pune

Our Advice: Discover properties confidently, verify every important detail independently, communicate responsibly and complete property transactions only after appropriate legal and financial checks.